Stiffening competition, renewed focus on the customer, sales and service process reengineering, right-sizing, convergence, globalization, emerging opportunities, rapidly evolving technologies... The new realities of the 21st Century economy are presenting management in business and government with major challenges as well as major opportunities. Information technology is taking on an increasingly strategic role. Beyond managing information, management information systems are being challenged to help keep their enterprise ahead of the competition, improve customer service, increase productivity and, in general, contribute to the bottom line by enabling the organization do more with less. Organizations are uncovering promising opportunities to enter new markets with new products and services. Challenging strategic choices must be made, including market selection, product composition, channel strategy, pricing, and competitive positioning, in order to ensure marketplace success. Customer Relationship Management (CRM) is more important than ever before. Organizations must understand their customers, and provide them with tailored sales, service, and support processes in order to keep them satisfied, and to attract profitable new clients to fuel corporate growth. Meeting such extraordinary challenges calls for extraordinary resources. Management resources. The GNA Consulting Group is an extraordinary management resource.