Sheila LeBlanc   Education & Qualifications Range of Experience

Specific Experience   Prepared and taught business courses in Organizational Behaviour, Human Resources Management, Performance Management, People Management, Organizational Change, Marketing and Consumer Behaviour for Capilano College. Evaluated student performance.   Designed and presented organizational change workshops for over 1000 people.   Led the strategic renewal and business planning session for a non-profit organization, creating a plan that leads to financial self-sustainability.   Compassionately and effectively managed bargaining unit and management downsizing programs for dozens of team members.   Negotiated with Business Agents from 3 representing unions to create new technical job descriptions and align operations based on business requirements. Successfully transitioned some work from bargaining unit to management and some work from management to bargaining unit.   Researched and selected external benchmarking for salary surveys and customer satisfaction surveys.   Evaluated and implemented standards of performance and performance management processes for management, professional and classified personnel.   As a MBA theses, performed a change management audit to review and acquire learnings from the outsourcing of unionized janitorial services in a large health authority.   Established and chaired a cross functional steering committee for the technical training and development of 1500 installers, engineers, applications designers and technical trainers.   Assessed, selected and created a cohesive amalgamated management team during the BCTEL/TELUS merger (Calgary, Edmonton, Vancouver & Victoria).   Operations prime for William Communications Inc. (over 400 operational employees) acquisition during the due diligence and integration processes.   Created the business case, acquired approval for and managed the build of an Executive Briefing Centre ($800K in leasehold improvements and equipment/furniture).   Acted as the SAP System operational prime. Re-engineered budget, time-reporting and asset management processes to embrace SAP implementation.   Project Managed 12 complex million dollar installs into various locations, coordinating multiple vendors and leading teams from multiple divisions.   Assessed training requirements, designed and delivered external customer courses on BCTEL products and services in both the data/network portfolio and telephony portfolio’s.   Provided business process consulting and training for Call Centre and complex telephony solutions.   With TELUS, Sheila was the Regional Operations Manager (BC) from 2001–2003. Responsible for Centrex Application Design, Systems Engineering, System Application Design, Customer Application Training and Customer Contract Maintenance, managing a $6M operating budget with 70+ staff. She was also the acting Director from Jul 2002–Jan 2003, managing a $15M budget with 140+ staff.   With TELUS, Sheila was the Business Manager – Customer Solutions from 1999–2001. Responsible for 3 Customer Application Training team (Calgary, Edmonton & Vancouver) and two Executive Briefing Centres. Managed a $6M operating and a $2M capital budget with a team of 70+ staff.   With BCTEL, Sheila was the Manager of Applications Training from 1997–1999. Directly managed a large team of technical instructors throughout BC’s major centres (Vancouver, Victoria, Prince George & Kelowna), including 20 full-time employees and 8–15 contractors.   With BCTEL, Sheila was a Systems Engineering Specialist from 1995–1997. Responsible for: budgeting, engineering and planning of processes and infrastructure to support the central office based voicemail network; including capital project business case preparation, investment committee presentations and project management of all installs; managed a $10M capital budget.   With BCTEL, Sheila was a Marketing Coordinator from 1994–1995. Responsible for researching, creating, implementing and evaluating new marketing programs for residential customers.   With BCTEL, Sheila was an Application Training Consultant from 1990–1994. Responsible for assessing training requirements, designing and delivering external customer courses on BCTEL products and services in both the data/network portfolio and telephony portfolio.   to top