Linda Miller   Education & Qualifications Range of Experience

Specific Experience   Managed a variety of new application system development and system enhancement projects and conducted assessments for new work origination & request and online banking software for a financial institution. Led in the initiation, development, and delivery of a comprehensive set of data conversion and accounting results documentation for ongoing corporate use, and as proof of process for external auditor (KPMG). This work provided a basis for transition from Chapter 11 bankruptcy protection status, a basis for trust and accounts receivables management going forward, and a basis for examining the profitability and trust compliance of each of 480 cemetery locations. Proposed and oversaw the development of a project work flow system with over 80 major steps involving over 200 staff. Individual work stream progress reporting, executive level progress reporting and resource usage/duration metrics were features of the system. Led a team that provided the PMO function for a 3 year data conversion project. Led a team of business analysts and training specialists in the implementation of a new Commercial Vehicle Inspection Program online submission pilot. Managed a number of compliance oriented systems development projects including: the completion and implementation of a new Pension Standards System which tracked pension and superannuation regulation compliance in BC, the development of Wage Calculation program for the Employment Standards Branch, a child-actors tracking system, to enable compliance with new regulations governing the earnings of child actors in British Columbia. Spearheaded policy development for telecommuter support. Policies, procedures and a service level agreement were delivered. Led process improvement and systems upgrade work for a medium-sized Call Center, including to streamlining ASPEN Voice Information tree paths. Planned and implemented the replacement of desktop equipment for several ministry branches, working with IS infrastructure staff to arrive at minimum standards, lifecycle management, and to hammer out logistics, scheduling, software compatibilities and priorities for staff training. Led the implementation of an internal IS department charge-back system. Led the design, development, and implementation of a new Interactive Voice Information System, and piloted the use of Electronic Data Interchange technology for sharing of student transcript data between institutions. Designed the automation of secured diploma certificate processing and evaluated the application of leading edge technologies to University functions, including the first implementation of desktop computers and LAN technology. Developed a customized Product Management Framework with associated processes, activities and roles for financial institution, dove-tailing the model with ITIL standards. Acted in a consultative capacity in bringing about a higher degree of process maturation, professional discipline around adhering to PM method and the SDLC. Developed detailed strategic plans for corporate IS projects. These were a foundational set of strategic plans for IT expenditure aimed at facilitating a transition of IT planning to the corporate executive from the IT department. This aided the process of assimilating IT into the corporate culture. Developed current state and future state enterprise application, hardware and software architecture plans. Assisted in the development of IT departmental standards for service, including service level agreements, and a foundational repository of IS policies, procedures, and standards. Planned for the annual expenditure of budget moneys for equipment upgrade, system upgrade and new system development, as well as process improvements to critical areas at the Ministry of Labour. The result was the initiation of a number of key systems development projects, and recommendations related to equipment and infrastructure upgrade. Participated as Senior Planning Analyst in the development of an Information Strategy Plan for the Workers Compensation Board of BC. Acted in consultative and mentoring roles around PM method, standards for capture and documentation of business functional requirements, and the ongoing evolution of Project Office functions. Led a Continuous Process Improvement team as a post-re-organization change management initiative. Supported a marketing department functional realignment initiative aimed at increasing the capability maturation of an executive team and catalyzing an amalgamation of a number of small divisions into a single large division. Acted as a formal mentor and coach for client Project Managers and Business Analysts. to top