Sandra J. Price   Education & Qualifications Range of Experience

Specific Experience   Managed projects and/or provided consulting expertise to four organizations to review existing Internet or Intranet content, identify measurable business results for the media and design a content architecture to drive the technological requirements, the navigation hierarchy and the governance model. Provided change management expertise to a team assigned to identify the tactical plan to implement one of four alternate service delivery options and included budgeting, resource planning, and the high-level plan required to implement each of the options including: technology change, facilities and equipment requirements and human resource alignment. This included activities to manage the organizational change and to develop the skills to support the delivery alternative. Developed the strategy and the Learning Team to develop and train 7500+ staff and customers in a highly complex business change. This assignment included managing a $1 million education budget, coordinating a training group of 80 subject matter experts, and gaining consensus from 5 divisional training groups to adopt a customized instructional development process to fast track deliverables. Managed the project team responsible for re-engineering knowledge and competency tests for commercial drivers in British Columbia. Worked with industry stakeholders and licensing operations personnel, to identify testing requirements and developed a state-of-the-art driver-learning manual. Sandra managed the development and implementation of the on-line testing and practical road tests within 6 months. Managed the implementation of a provincial commercial vehicle compliance program focused on educating new motor carriers to their regulatory obligations. This project involved the management of end-to-end user acceptance testing, transition planning, staff education, and public communication. Provided training organizational development expertise to two operational divisions within a Crown Corporation to define training requirements, creating an organizational transition plan to establish a value added training service. Provided education and implementation consulting expertise in a User Readiness Assessment to evaluate the ability for a Utility firm to implement and sustain a PeopleSoft ERP module. Conducted a learning needs assessment for technical training in an emerging telecommunications firm and recommended use of vendor training credits and an Intranet to implement customized staff development plans. Managed a project to conduct a training needs assessment and develop a training solution to support semi-annual system releases to a province-wide point of sale system that affected over 4700 users with each release. Mentored a team of five internal staff to develop training system requirements and develop self-directed learning materials. This solution provided the organization with the flexibility to introduce new system and business changes to over 4500 users while providing a training foundation for on going training self-managed training within 900+ insurance broker offices. Managed the development of a prototype to demonstrate web-based documentation and developed a training strategy to accompany the rollout of an Internet-based inventory allocation and distribution system. This solution was provided to ensure thirty staff were able to effectively use online resources to resolve processing problems while improving their personal performance. Directed a team of 7 technical and non-technical developers in designing, and implementing a computer-based performance support training program to accompany the implementation of two customized client-server applications to over 60 national external customer sites to clear and settle national and international trades. Tasks included completing an audience needs' analysis, publishing a training plan, and aligning the training budget within a 10 million-dollar project. During this project, the software application training was managed in tandem with an education program to prepare internal personnel for change, improve customer service, and take advantage of the opportunity to continuously improve the organization's business functions. to top