THE MANAGEMENT EDGE

Linda Miller

Specific Experience

Corporate Governance

Linda developed and implemented resource management framework and processes for a BC crown corporation and for a national financial institution.

She developed a Customized Product Management Framework and associated activities and roles for a national payment processing company.

She acted in a consultative capacity to an outsource IT service provider executive in bringing about a higher degree of process maturation, professional discipline, and managing the cultural shift to the rigor of adhering to Project Management method and System Development Life Cycle.

She developed a detailed set of IT strategic plans for a crown corporation.

She conducted assessments for a variety of clients to define business problems, root causes and recommend remedies.

Regulatory Compliance

Linda structured and drafted policies for compliance with Sarbanes Oxley regulations for a retail chain.

She led in the initiation, development, and delivery of a comprehensive set of data conversion and accounting results for trust compliance audit for a North-America-wide cemetery company under Chapter 11.

She managed the completion and implementation of a new system which tracked pension and superannuation regulation compliance in BC.

She managed a project to build a child actors tracking system, to enable compliance with new regulations governing the earnings of child actors in British Columbia.

Change Management

Linda led process improvement and systems upgrade for a Provincial Government Call Center operation.

She completed an internal consolidation of marketing, public relations, and corporate strategy departments during a divisional restructure at a local credit union.

Linda designed and developed detailed processes, training and post-implementation support program for creation of a new national safety code office for a crown corporation.

Project Management

Linda managed a variety of new application system development and system enhancement projects for a Vancouver financial institution:

• Implementation of new banking products
• Automation of annual directors election processes and procedures
• Data mart development for market research sampling
• Compliance with mandated centralization of cheque returns and removal of paper cheque processing for a subsidiary financial institution
• Application releases for the core banking application
• Product assessment and discovery and detailed GAP analysis for a new business-oriented online banking application
• Software assessment of a work request application

Linda proposed and oversaw the development of a project work flow system with over 80 major steps involving over 200 staff. Individual work stream progress reporting, executive level progress reporting and resource usage/duration metrics were an additional feature of the work flow system. Resource usage/duration metrics were uploaded to Prima Vera. The system was the cornerstone tracking and management tool for the 2-year-long data conversion and system replacement project.

Linda planned and implemented the replacement of desktop equipment for several ministry branches. Working with IT infrastructure staff to arrive at minimum standards, lifecycle management, and to hammer out logistics, scheduling, software compatibilities and priorities for staff training.

She led the design, development, and implementation of an Interactive Voice Information System for a BC university.